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Returns & Exchanges: |
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All returns and exchanges must be authorized.
Please click here to get your
return authorization. |
- 30-day full refund on all qualifying returns
- 60-day exchange/store credit period on qualifying returns
- Free return labels (US orders only)
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Returns & Exchanges
Domestic and international returns received within 30 days from
the date the order was shipped are eligible for a full refund in
accordance with the original payment method. All international
exchanges will incur additional shipping charges provided they are
received within 60 days of the ship date. Items must not have been worn
or washed, and all original tags must be attached. Refund procedures may
take 7-14 business days, you will receive an email notification upon
completion. Items that are shipped after 30 days but before 60 days
qualify for store credit or an exchange. Store Credits are processed
within 3 business days of receipt. While eModa.com does not refund
shipping fees on any order, free return labels are provided to all US
customers. These labels will be electronically generated and sent to the
email address associated with the order within 24 hours of the RA
request. Only one return label will be issued per order.
The recipient of an international shipment may be
subject to import duties and taxes, which are levied once a shipment
reaches your country. Additional charges for customs clearance must be
borne by the recipient; we have no control over these charges and cannot
predict what they may be. Customs policies vary widely from country to
country; you should contact your local customs office for further
information. eModa does not refund customs, duties or taxes associated
with International returns.
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Footwear
It is recommended that footwear is tried on in a clean, carpeted area,
as shoes may only be returned in new condition with no streaks or
scuffs.
Underwear & Swimwear
Due to hygienic concerns, underwear and swimwear may not be returned or
exchanged.
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Sale Items
Items that are purchased at a discount of 30% or less off the
original sale price are considered "Sale Items". Sale items qualify for
exchange/store credit ONLY. Sale items must be postmarked (shipped)
within three (3) days of your orders arrival date.
Clearance Items
All items purchased at a discount greater than 30% are
considered "clearance items" and therefore are a final sale.
Note: A restocking fee may apply to
returns/exchanges that do not meet the above guidelines.
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